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Customers are responsible for checking consignments for damage or missing parts, PRIOR to ACCEPTING and SIGNING from courier. Any omissions or errors on an order must be reported within 7 days of receipt to Waterworks.

In the unlikely event that items are damaged in transit; please inform us immediately. This will ensure that any claims against the courier can be processed promptly and a replacement item resent.

Waterworks cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered.

Goods that are missing or damaged must be signed for as ‘damaged’ or ‘incomplete’. Waterworks cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.

Please call Waterworks 01536 384434 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

Waterworks cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and Waterworks will deliver to nominated secure addresses according to the customer’s instructions.

Any unwanted goods returned within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resaleable condition.

Please Call Waterworks 01536 384434 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

A restocking charge of 20% will be applied at Waterworks discretion for unwanted goods returned in their original protective packaging. All carriage related to unwanted goods will be charged to the customer.

Please note customised items, special order items and oversized items such as van systems and ladders may be non-returnable. We recommend speaking to a member of our customer services team if you have a query regarding our returns policy on a particular item.

Wear and tear is not covered under any warranty arrangement supplied by Waterworks and the assessment of suspected wear and tear damage must be carried out by Waterworks.

Items that show they have been forcefully broken or damaged by impact or excessive force will not be covered under any warranty arrangement. The items will have to be returned to Waterworks at the customer’s expense for assessment before a replacement is authorised.

Any modification to equipment supplied by Waterworks without their prior consent or agreement, automatically invalidates any warranty supplied by Waterworks to cover the goods supplied.

If you would like to know the warranty terms of a select item and cannot find clear concise information on the product page, please contact a member of our admin team [email protected]

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